Net2Phone experienced a minor incident on January 17, 2024 affecting net2phone Call Processing and net2phone Presence Server and 1 more component, lasting 15h 27m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 17, 2024, 06:27 PM UTC
Net2phone is aware that some of our customers are experiencing issues with loss of registration and/or call completion. Our engineering and support teams are actively engaged on this issue and working to resolve and quickly as possible.
- investigating Jan 17, 2024, 07:40 PM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible.
- investigating Jan 17, 2024, 10:33 PM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible.
- monitoring Jan 17, 2024, 11:53 PM UTC
A fix has been implemented and the general call processing has been resolved. At this time customers may still experience issues with inbound mobile calls and call queues.
- resolved Jan 18, 2024, 09:55 AM UTC
This incident has been resolved.