Net2Phone experienced a major incident on January 25, 2024 affecting net2phone Call Processing, lasting 7h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 25, 2024, 10:31 PM UTC
Net2phone is aware that some of our customers are experiencing issues with loss of registration and/or call completion. Our engineering and support teams are actively engaged on this issue and working to resolve and quickly as possible.
- investigating Jan 25, 2024, 10:33 PM UTC
We are continuing to investigate this issue.
- investigating Jan 25, 2024, 10:46 PM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible.
- investigating Jan 25, 2024, 11:01 PM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible.
- investigating Jan 25, 2024, 11:16 PM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible.
- investigating Jan 25, 2024, 11:38 PM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible
- investigating Jan 26, 2024, 12:09 AM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible
- investigating Jan 26, 2024, 12:40 AM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible
- investigating Jan 26, 2024, 01:13 AM UTC
We apologize for this inconvenience, but there is no update to report. Our teams are still engaged and working towards a resolution as quickly as possible
- investigating Jan 26, 2024, 01:32 AM UTC
A fix has been implemented and the general call processing has been resolved.
- monitoring Jan 26, 2024, 01:56 AM UTC
A fix has been implemented and the general call processing has been resolved
- monitoring Jan 26, 2024, 02:27 AM UTC
A fix has been implemented and the general call processing has been resolved
- monitoring Jan 26, 2024, 04:56 AM UTC
A fix has been implemented and the general call processing has been resolved. At this time customers may still experience issues. Our engineering and support teams are actively engaged and working towards full resolution.
- resolved Jan 26, 2024, 06:06 AM UTC
This incident has been resolved.