Net2Phone experienced a major incident on July 12, 2024 affecting net2phone 1.0 Call Processing and net2phone Call Processing and 1 more component, lasting 4h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jul 12, 2024, 03:01 PM UTC
net2phone is aware that some of our customers may be experiencing service disruption and difficulty making and receiving calls . Please be assured that our engineers are actively investigating the issue and are fully focused on working towards a resolution as soon as possible. We will provide updates as they become available.
- identified Jul 12, 2024, 03:36 PM UTC
The issue has been identified and a fix is being implemented.
- identified Jul 12, 2024, 04:34 PM UTC
We are continuing to work on a fix for this issue.
- investigating Jul 12, 2024, 05:00 PM UTC
net2phone is aware that some of our customers may be experiencing service disruption and difficulty making and receiving calls . Please be assured that our engineers are actively investigating the issue and are fully focused on working towards a resolution as soon as possible. We will provide updates as they become available.
- identified Jul 12, 2024, 06:30 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 12, 2024, 07:06 PM UTC
Fix has been implemented and we are monitoring the results.
- resolved Jul 12, 2024, 07:08 PM UTC
This incident has been resolved.