Net2Phone incident

Technical Issues affecting Net2phone Office

Minor Resolved View vendor source →

Net2Phone experienced a minor incident on January 6, 2025 affecting net2phone Presence Server, lasting 38m. The incident has been resolved; the full update timeline is below.

Started
Jan 06, 2025, 09:11 PM UTC
Resolved
Jan 06, 2025, 09:50 PM UTC
Duration
38m
Detected by Pingoru
Jan 06, 2025, 09:11 PM UTC

Affected components

net2phone Presence Server

Update timeline

  1. investigating Jan 06, 2025, 09:11 PM UTC

    Net2phone is aware that some customers are having technical issues. Our engineering and support teams are engaged and working on resolving the issue.

  2. identified Jan 06, 2025, 09:31 PM UTC

    The issue has been identified and a fix is being implemented.

  3. monitoring Jan 06, 2025, 09:38 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Jan 06, 2025, 09:50 PM UTC

    This incident has been resolved.