NERC incident
MGHPCC (Holyoke) Annual Power Shutdown [June 15, 2026 9:00 AM ET - June 22, 2026 5:00 PM ET] (multi-day)
NERC experienced a major incident on June 15, 2026, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Jun 15, 2026, 01:00 PM UTC
Type: Maintenance Duration: 7 days and 8 hours Affected Components: OPENSTACK IMAGE SERVICE (GLANCE), NERC ACADEMIC (EDU) OPENSHIFT CLUSTER, STORAGE, NERC OPENSHIFT WEB CONSOLE, NERC COLDFRONT, OPENSTACK DASHBOARD (HORIZON), OPENSTACK OBJECT STORE (SWIFT), OPENSHIFT CONTROLLER, OPENSHIFT WORKERS NODES, MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL, OPENSTACK NETWORKING SERVICE (NEUTRON), NERC OPENSTACK COMPUTE SERVICE (NOVA) , NERC RED HAT OPENSHIFT AI (RHOAI), NETWORKING, OPENSTACK BLOCK STORAGE (CINDER), OPENSTACK EC2 API PROXY (EC2API) Jun 15, 13:00:00 GMT+0 - Identified - Due to the annual MGHPCC (Holyoke data center) power maintenance as well as other maintenance activities, the New England Research Cloud (NERC) services will be unavailable from **Monday, June 15th, 9 AM until Monday, June 22nd, 5 PM.** NERC services that will be impacted include * NERC's OpenStack * NERC's OpenShift, which includes the Red Hat OpenShift AI (RHOAI) platform on the Production and Academic (EDU) Clusters * NERC supporting shared services ColdFront, RegApp, ESI, and Keycloak We likely will not require the full planned outage window. However, since we are performing NERC hardware and network maintenance and upgrades, we are planning for the worst-case scenario while working to restore services as quickly as possible. Our goal is to resume full services by **the end of Monday, June 22nd, at 5 PM** or **earlier**. Please refer to the timeline below for details:  **NOTICES** * This outage affects all services and resources in the MGHPCC/Holyoke data center, including NERC's core and shared services, as well as the underlying compute, storage, and networking. * Please keep a backup of your critical data or application running on your project on NERC’s OpenStack and OpenShift cluster. * The estimated time for power-up and return to full service by **the end of Monday, June 22nd, at 5 PM** or **earlier**. We encourage you to monitor the progress at during this time. * Please subscribe to the NERC's status for any future updates as they happen: Our priority is helping make research happen. If you or your research team have any questions or need to escalate an issue, please do not hesitate to contact us via email ([[email protected]](mailto:[email protected])) or by submitting a service request through [NERC's Support Ticketing System](https://mghpcc.supportsystem.com/open.php). Thank you, New England Research Cloud (NERC) [https://nerc.mghpcc.org/ ](https://nerc.mghpcc.org/) Jun 15, 13:00:01 GMT+0 - Identified - Maintenance is now in progress Jun 22, 21:00:00 GMT+0 - Completed - Maintenance has completed successfully