NERC incident

MGHPCC Power Loss is causing our system-wide unavailability of NERC services

Minor Resolved View vendor source →

NERC experienced a minor incident on April 19, 2026, lasting —. The incident has been resolved; the full update timeline is below.

Started
Apr 19, 2026, 01:00 PM UTC
Resolved
Apr 19, 2026, 01:00 PM UTC
Duration
—
Detected by Pingoru
Apr 19, 2026, 01:00 PM UTC

Update timeline

  1. resolved Apr 19, 2026, 01:00 PM UTC

    Type: Incident Duration: 10 days, 5 hours and 29 minutes Affected Components: MGHPCC SHARED SERVICES (MGHPCC-SS) ACCOUNT PORTAL, OPENSTACK NETWORKING SERVICE (NEUTRON), OPENSTACK DASHBOARD (HORIZON), NERC COLDFRONT, OPENSTACK BLOCK STORAGE (CINDER), OPENSTACK IMAGE SERVICE (GLANCE), NERC ACADEMIC (EDU) OPENSHIFT CLUSTER, OPENSTACK OBJECT STORE (SWIFT), NERC OPENSTACK COMPUTE SERVICE (NOVA) , OPENSTACK EC2 API PROXY (EC2API) Apr 19, 13:00:00 GMT+0 - Investigating - We are currently investigating this incident. Apr 20, 00:20:09 GMT+0 - Identified - We are continuing to work on a fix for this incident. Apr 20, 16:56:17 GMT+0 - Investigating - Front-end shared services - most critically **Keycloak, ColdFront,** and **RegApp** \- are currently unreachable. We are continuing to work on resolving this incident. You can continue to use the **NERC OCP (OpenShift) Production** and **NERC EDU (Academic)** clusters as normal to deploy your workloads. Apr 21, 16:09:56 GMT+0 - Monitoring - We implemented a fix and are currently monitoring the result. Apr 29, 18:28:45 GMT+0 - Resolved - This incident has been resolved.