NERC incident

Daily Charged field does not accurately include storage costs

Minor Resolved View vendor source →

NERC experienced a minor incident on March 19, 2026, lasting 1d 17h. The incident has been resolved; the full update timeline is below.

Started
Mar 19, 2026, 04:00 AM UTC
Resolved
Mar 20, 2026, 09:00 PM UTC
Duration
1d 17h
Detected by Pingoru
Mar 19, 2026, 04:00 AM UTC

Update timeline

  1. investigating Mar 19, 2026, 04:00 AM UTC

    We have identified an issue with the "**Cumulative Daily Charges for Month**" value shown in daily cost notifications for OpenStack allocations. Since the March ColdFront maintenance on **03/19**, some OpenStack storage charges have not been fully included in this field, causing reported cumulative charges to be lower than actual costs. As a result, some users may have already exceeded their cost alert thresholds without being notified. Until this is fixed, please do not rely solely on the “**Cumulative Daily Charges for Month**” value and instead **review** your approved **storage allocation quota** on the NERC's ColdFront..

  2. identified Mar 20, 2026, 06:27 PM UTC

    We are continuing to work on a fix for this incident..

  3. resolved Mar 20, 2026, 09:00 PM UTC

    This incident has been resolved..