Neostella experienced a minor incident on February 20, 2026 affecting Data Stream and Document Management and 1 more component, lasting —. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Feb 20, 2026, 01:35 PM UTC
Status: Investigating Initial issue of production logins to the Platform reported. Technical teams researching. Affected components Neostella AI (Operational) Ring Central (Operational) Microsoft Email (Operational) Messaging/Communications (Operational) Data Stream (Operational) Document Management (Operational) Process Studio - Workflows (Operational) Roles and Permissions (Operational) Document - OCR (Operational) Zoom (Operational) Google Calendar (Operational) Process Studio - Automations (Operational) Webhooks (Operational) Search (Operational) Twilio (Operational) Reporting (Operational) Google Email (Operational) Microsoft Calendar (Operational) Document Generation (Operational) Authentication (Full outage)
- resolved Feb 20, 2026, 01:57 PM UTC
Status: Resolved Issue identified by technical teams and services restored. Validation completed. Affected components Microsoft Calendar (Operational) Microsoft Email (Operational) Messaging/Communications (Operational) Neostella AI (Operational) Twilio (Operational) Process Studio - Automations (Operational) Document Management (Operational) Search (Operational) Authentication (Operational) Google Calendar (Operational) Document - OCR (Operational) Zoom (Operational) Google Email (Operational) Ring Central (Operational) Document Generation (Operational) Data Stream (Operational) Webhooks (Operational) Process Studio - Workflows (Operational) Reporting (Operational) Roles and Permissions (Operational)