Neo4j Aura Outage History — 2026

Minor July 10, 2026

Aura Portal Partial Outage

Detected by Pingoru: Jul 10, 2026, 05:41 PM UTC
Resolved: Jul 10, 2026, 05:53 PM UTC
Duration: 11m

Affected: Aura Console (console.neo4j.io)

Timeline · 2 updates

monitoring Jul 10, 2026, 05:41 PM UTC

The third-party service that Aura depends on has restored normal operations and the Neo4j Aura systems have recovered. Our team is actively monitoring the issue to confirm Aura Console is performing as expected.
monitoring Jul 10, 2026, 05:42 PM UTC

The third-party service that Aura depends on has restored normal operations and the Neo4j Aura systems have recovered. Our team is actively monitoring the issue to confirm Aura Console is performing as expected.

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Minor July 10, 2026

Aura Console Impacted - Instance View

Detected by Pingoru: Jul 10, 2026, 05:18 PM UTC
Resolved: Jul 10, 2026, 07:23 PM UTC
Duration: 2h 5m

Affected: Aura Console (console.neo4j.io)

Timeline · 4 updates

investigating Jul 10, 2026, 05:18 PM UTC

We are currently investigating an issue affecting the Aura Console where some customers may be unable to see their instances. This issue is caused by a failure in a third-party service that Aura depends on. Affected instances continue to run normally, and database connectivity is not impacted. Our team is actively investigating the issue.
investigating Jul 10, 2026, 05:23 PM UTC

We are continuing to investigate this issue.
monitoring Jul 10, 2026, 05:51 PM UTC

The third-party service that Aura depends on has restored normal operations and the Neo4j Aura systems have recovered. Our team is actively monitoring the issue to confirm Aura Console is performing as expected.
resolved Jul 10, 2026, 07:23 PM UTC

Services are confirmed to be operational and no further interruptions are expected.

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Minor June 30, 2026

AuraDB issue: Errors when running CREATE VECTOR INDEX

Detected by Pingoru: Jun 30, 2026, 02:45 PM UTC
Resolved: Jun 30, 2026, 05:45 PM UTC
Duration: 2h 59m

Affected: AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCP

Timeline · 4 updates

identified Jun 30, 2026, 02:45 PM UTC

Running CREATE VECTOR INDEX fails with error 51N31 error: system configuration or operation exception - not supported. Creating a vector index with provided settings is not supported in V2026_02. Required version for operation is V2026_06. Please upgrade DBMS.. This only affects new index, existing VECTOR INDEX are unaffected. Any vector index created prior to 2026-06-30 at 09:00 continue to operate normally.
identified Jun 30, 2026, 03:41 PM UTC

We are starting now to deploy a fix to address this issue and will provide an update soon on progress.
monitoring Jun 30, 2026, 04:05 PM UTC

A fix is rolling out and progressing well. We will update with progress.
resolved Jun 30, 2026, 05:45 PM UTC

The fix has been fully deployed to all impacted instances. This incident is now resolved.

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Minor June 23, 2026

Aura console experiencing some intermittent errors

Detected by Pingoru: Jun 23, 2026, 11:25 AM UTC
Resolved: Jun 24, 2026, 09:14 AM UTC
Duration: 21h 48m

Affected: Aura Console (console.neo4j.io)Aura API (api.neo4j.io)

Timeline · 8 updates

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Major May 26, 2026

Aura Console Auth error

Detected by Pingoru: May 26, 2026, 06:23 PM UTC
Resolved: May 26, 2026, 11:06 PM UTC
Duration: 4h 43m

Affected: Aura Console (console.neo4j.io)

Timeline · 4 updates

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Critical March 6, 2026

Console is not available

Detected by Pingoru: Mar 06, 2026, 10:18 AM UTC
Resolved: Mar 06, 2026, 10:25 AM UTC
Duration: 6m

Affected: Aura Console (console.neo4j.io)

Timeline · 4 updates

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Notice March 3, 2026

Subset of MERGE queries lead to setting unexpected property values

Detected by Pingoru: Mar 03, 2026, 09:35 PM UTC
Resolved: Mar 04, 2026, 03:19 PM UTC
Duration: 17h 44m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAuraDB Free (*.databases.neo4j.io)

Timeline · 6 updates

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Minor March 2, 2026

Middle East Availability - AWS

Detected by Pingoru: Mar 02, 2026, 07:55 PM UTC
Resolved: Mar 06, 2026, 04:06 PM UTC
Duration: 3d 20h

Affected: AWS s3-me-central-1AWS ec2-me-central-1AWS eks-me-central-1

Timeline · 11 updates

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Minor January 26, 2026

Limited set of queries impacted by Cypher 25 issue

Detected by Pingoru: Jan 26, 2026, 07:26 PM UTC
Resolved: Jan 27, 2026, 03:58 PM UTC
Duration: 20h 31m

Affected: AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Free (*.databases.neo4j.io)

Timeline · 7 updates

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Minor January 16, 2026

Data science feature on AuraDS , AuraDSE and Aura Professional tiers - Native projection affected.

Detected by Pingoru: Jan 16, 2026, 02:25 PM UTC
Resolved: Jan 16, 2026, 07:36 PM UTC
Duration: 5h 10m

Affected: AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)

Timeline · 5 updates

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Major November 26, 2025

Neo4j Aura Service impacted by Resource Shortage in Azure US East

Detected by Pingoru: Nov 26, 2025, 03:47 PM UTC
Resolved: Dec 11, 2025, 03:39 PM UTC
Duration: 14d 23h

Affected: AuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on Azure

Timeline · 20 updates

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Minor November 18, 2025

Pause / Resume / Destroy operations failing

Detected by Pingoru: Nov 18, 2025, 03:56 PM UTC
Resolved: Nov 18, 2025, 04:39 PM UTC
Duration: 42m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAura API (api.neo4j.io)AuraDB Free (*.databases.neo4j.io)

Timeline · 4 updates

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Minor October 20, 2025

Several operations degraded for AWS instances in region us-east-1

Detected by Pingoru: Oct 20, 2025, 04:43 PM UTC
Resolved: Oct 20, 2025, 09:28 PM UTC
Duration: 4h 44m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAura Graph Analytics on AWS

Timeline · 4 updates

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Minor October 20, 2025

Aura operations on AWS affected by an incident in US-EAST-1 region

Detected by Pingoru: Oct 20, 2025, 09:15 AM UTC
Resolved: Oct 20, 2025, 11:13 AM UTC
Duration: 1h 58m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAura Graph Analytics on AWS

Timeline · 6 updates

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Minor August 26, 2025

Database instance write performance impacted

Detected by Pingoru: Aug 26, 2025, 05:17 PM UTC
Resolved: Aug 27, 2025, 04:46 PM UTC
Duration: 23h 28m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAura Graph Analytics on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAura Graph Analytics on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAura Graph Analytics on GCPAuraDB Free (*.databases.neo4j.io)

Timeline · 16 updates

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Major August 22, 2025

CMI & Instance Operations Unavailable

Detected by Pingoru: Aug 22, 2025, 11:02 AM UTC
Resolved: Aug 22, 2025, 01:31 PM UTC
Duration: 2h 29m

Affected: Aura Console (console.neo4j.io)Data Importer (data-importer.neo4j.io)Aura Customer Metrics (customer-metrics-api.neo4j.io)

Timeline · 4 updates

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Minor August 19, 2025

Some issues with backups

Detected by Pingoru: Aug 19, 2025, 09:19 AM UTC
Resolved: Aug 19, 2025, 12:04 PM UTC
Duration: 2h 44m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAura Graph Analytics on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAura Graph Analytics on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAura Graph Analytics on GCP

Timeline · 7 updates

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Minor June 30, 2025

Public role privilege modification impacted for some Business Critical instances

Detected by Pingoru: Jun 30, 2025, 08:40 PM UTC
Resolved: Jul 03, 2025, 06:32 PM UTC
Duration: 2d 21h

Affected: AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Business Critical (*.databases.neo4j.io) on GCP

Timeline · 4 updates

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Major June 27, 2025

AuraDB Business Critical : Issues running queries

Detected by Pingoru: Jun 27, 2025, 09:48 AM UTC
Resolved: Jun 27, 2025, 10:36 AM UTC
Duration: 48m

Affected: AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Business Critical (*.databases.neo4j.io) on GCP

Timeline · 3 updates

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Critical June 12, 2025

Aura Console is currently unreachable

Detected by Pingoru: Jun 12, 2025, 06:42 PM UTC
Resolved: Jun 13, 2025, 05:18 AM UTC
Duration: 10h 35m

Affected: Aura Console (console.neo4j.io)

Timeline · 7 updates

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Minor June 10, 2025

Connectivity Issues for Aura Free instances via new Console UI

Detected by Pingoru: Jun 10, 2025, 04:41 AM UTC
Resolved: Jun 10, 2025, 09:46 AM UTC
Duration: 5h 4m

Affected: Aura Console (console.neo4j.io)AuraDB Free (*.databases.neo4j.io)

Timeline · 4 updates

investigating Jun 10, 2025, 04:41 AM UTC

Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience. Our team is actively investigating the issue and working toward a resolution
investigating Jun 10, 2025, 06:13 AM UTC

Some Free-tier users are experiencing issues connecting to their instances through the default console experience. As a temporary workaround, we recommend switching to the classic console experience by going to your profile → Experience → Classic experience. Our team is actively investigating the issue and working toward a resolution
identified Jun 10, 2025, 08:12 AM UTC

We’ve identified the potential cause of the issue and are currently working on mitigating it. We’ll keep you updated as soon as we have more information to share.
resolved Jun 10, 2025, 09:46 AM UTC

This issue is resolved after rolling out a fix in production. Users can now connect to the free tier instances from the new console without any issues.

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Minor May 21, 2025

Increased Latency on Customer Metric Integration Requests

Detected by Pingoru: May 21, 2025, 06:51 PM UTC
Resolved: May 22, 2025, 09:09 AM UTC
Duration: 14h 17m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAuraDB Free (*.databases.neo4j.io)

Timeline · 15 updates

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Minor May 7, 2025

Metrics Unavailability Across All Instance Tiers

Detected by Pingoru: May 07, 2025, 08:18 AM UTC
Resolved: May 07, 2025, 09:24 PM UTC
Duration: 13h 6m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDB Professional on AWS (*.databases.neo4j.io)AuraDS on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDB Professional on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDS on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDB Professional on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDS on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCPAuraDB Free (*.databases.neo4j.io)

Timeline · 8 updates

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Minor April 3, 2025

Intermittent Certificate issues with Support Portal

Detected by Pingoru: Apr 03, 2025, 06:54 PM UTC
Resolved: Apr 04, 2025, 08:27 AM UTC
Duration: 13h 32m

Affected: Customer Support Portal (support.neo4j.com)

Timeline · 2 updates

investigating Apr 03, 2025, 06:54 PM UTC

We're experiencing an issue with the Support Portal and some users may face difficulties accessing the portal.
resolved Apr 04, 2025, 08:27 AM UTC

We have now addressed the issue and ensured the certificate chain is complete.

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Minor March 31, 2025

CMI Feature is not responding to requests

Detected by Pingoru: Mar 31, 2025, 01:15 PM UTC
Resolved: Mar 31, 2025, 03:36 PM UTC
Duration: 2h 21m

Affected: AuraDB Virtual Dedicated Cloud on AWS (*.databases.neo4j.io)AuraDS Enterprise on AWS (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AWSAuraDB Virtual Dedicated Cloud on Azure (*.databases.neo4j.io)AuraDS Enterprise on Azure (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on AzureAuraDB Virtual Dedicated Cloud on GCP (*.databases.neo4j.io)AuraDS Enterprise on GCP (*.databases.neo4j.io)AuraDB Business Critical (*.databases.neo4j.io) on GCP

Timeline · 4 updates

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