Google Cloud Platform Outage - PDD and calls not connecting

Update timeline

1. identified May 20, 2025, 01:56 PM UTC

   We're investigating reports PDD and calls not connecting. Will provide a further update in 10 minutes.

2. monitoring May 20, 2025, 02:03 PM UTC

   We've identified an issue with Google Cloud Platform, however they have confirmed the majority of issues are resolved and we can see call traffic returning to normal. We will continue to monitor and provide further updates as soon as they are available. Link here: https://status.cloud.google.com/incidents/SXRPpPwx2RZ5VHjTwFLx

3. monitoring May 20, 2025, 02:11 PM UTC

   Call traffic has stabilised and no further reports are coming through, however we will continue to monitor this incident and close within 24 hours if no further updates.

4. monitoring May 20, 2025, 02:11 PM UTC

   We are continuing to monitor for any further issues.

5. monitoring May 20, 2025, 03:53 PM UTC

   To provide a further update on this incident so far: Google Cloud Platform acknowledged an incident on it's status page at around 12pm BST on Monday, however after investigation our NOC were satisfied that the affected portions of it's infrastructure had no adverse affect on our platform or services. At around 14:48pm BST, we became aware of reports of issues seen some customers, which aligned with the issues described by GCP, and coincided with the temporary loss of services with their online portals. Our DevOps team were in the process of escalating this incident with GCP, however shortly after at around 15:00pm BST we begun to see call traffic return to normal levels. We will continue to closely monitor both the GCP status and our own internal traffic reports, and will close this incident as fully resolved after a further 24 hours.

6. resolved May 21, 2025, 02:15 PM UTC

   This incident has been resolved.