Nebula experienced a major incident on June 20, 2025 affecting Core Network, lasting 7h 33m. The incident has been resolved; the full update timeline is below.
Affected components
Core Network
Update timeline
- investigating Jun 20, 2025, 07:48 AM UTC
Our team are investigating reports of Hot Desking devices failing to log in, and new configuration updates failing to upload to Yealink handsets. We will provide a further update within 30 minutes.
- identified Jun 20, 2025, 08:24 AM UTC
Our Team have identified the issue and are working on a solution. WIll provide a further update within 30 minutes.
- monitoring Jun 20, 2025, 08:30 AM UTC
Our team have implemented a fix and can see handsets are now provisioning successfully. We will continue to monitor the situation for the remainder of the day.
- resolved Jun 20, 2025, 03:22 PM UTC
This incident has been resolved.