Nebula experienced a minor incident on February 21, 2024 affecting Core Network, lasting 16h 58m. The incident has been resolved; the full update timeline is below.
Affected components
Core Network
Update timeline
- investigating Feb 21, 2024, 04:59 PM UTC
Our NOC Team are investigating reports of varying post dial delay (up to 20 seconds) on inbound and outbound calls on a small portion of our network, which commenced 16:14. We will provide further updates as soon as more information is available.
- monitoring Feb 21, 2024, 05:33 PM UTC
Service was restored for users impacted at 16:40. We continue to investigate and monitor. We will provide further updates as necessary.
- monitoring Feb 21, 2024, 05:33 PM UTC
We are continuing to monitor for any further issues.
- resolved Feb 22, 2024, 09:28 AM UTC
All services continue to run smoothly since last update, and this incident has been resolved.