Nebula experienced a minor incident on May 24, 2024 affecting Core Network, lasting 3d 19h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 24, 2024, 11:44 AM UTC
We are currently investigating reports of intermittent issues with outbound calling (post-dial delay) and degraded performance on our mobile and desktop applications. Our NOC are working on this with urgent priority and will provide another update within the next 30 mins.
- identified May 24, 2024, 11:53 AM UTC
The issue has been identified and we're working to resolve with urgency. Will post another update within the next 30 mins.
- monitoring May 24, 2024, 12:15 PM UTC
We've successfully rerouted the affected traffic on our network and service should be returning to normal. Monitoring will continue throughout the day and incident will be kept open in the interim
- resolved May 28, 2024, 07:36 AM UTC
This incident has been resolved.