Nebula experienced a minor incident on July 12, 2024, lasting 2d 22h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 12, 2024, 10:05 AM UTC
We're currently investigating reports of degraded audio on inbound and outbound calling, and have escalated to the relevant carriers involved. We will provide a further update within the next hour.
- identified Jul 12, 2024, 10:25 AM UTC
We've identified an issue with the affected traffic and are working with the parties involved to address with extreme urgency. Will provide a further update within next 30 minutes.
- monitoring Jul 12, 2024, 11:10 AM UTC
A resolution is being implemented and our NOC are monitoring the affected traffic for improvements. Expected resolution and next update inside 30 minutes.
- monitoring Jul 12, 2024, 11:37 AM UTC
We're still monitoring for improvements across the affected areas of traffic. Next update will be provided as soon as possible.
- monitoring Jul 12, 2024, 12:19 PM UTC
We're seeing service returning to normal across our network and will continue to monitor today and over the weekend. Issue will be re-assessed and marked as resolved on Monday if no further reports.
- resolved Jul 15, 2024, 08:10 AM UTC
After monitoring traffic closely over the weekend our NOC are satisfied service is fully operational and are closing this incident as resolved.