Nebula experienced a notice incident on August 12, 2024 affecting Core Network and Billing API, lasting 18h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Core NetworkBilling API
Update timeline
- investigating Aug 12, 2024, 01:46 PM UTC
We are currently investigating an issue related to the UK-wide troubles being experienced by Google Cloud. As our services use Google Cloud this may have a knock-on effect to our user base.
- monitoring Aug 12, 2024, 04:13 PM UTC
We're seeing service returning to normal across our network and will continue to monitor today and over the week. Issue will be re-assessed and marked as resolved on Tuesday if no further reports
- resolved Aug 13, 2024, 07:52 AM UTC
There have been no further reports following this incident and it is therefore now closed.