Nebula experienced a critical incident on August 23, 2024 affecting Customer Services, lasting 1h 17m. The incident has been resolved; the full update timeline is below.
Affected components
Customer Services
Update timeline
- investigating Aug 23, 2024, 09:56 AM UTC
Our Guildford based customer services team is being affected by a regional level power cut. Telephony services are not affected. Support will be resumed as soon as our DR plan has been implemented.
- resolved Aug 23, 2024, 11:14 AM UTC
Power has now been restored and our customer service is fully operational