Nebula incident

Disruption to Portal Access and Call Authorisation

Notice Resolved View vendor source →

Nebula experienced a notice incident on September 10, 2024, lasting 30m. The incident has been resolved; the full update timeline is below.

Started
Sep 10, 2024, 01:30 PM UTC
Resolved
Sep 10, 2024, 02:00 PM UTC
Duration
30m
Detected by Pingoru
Sep 10, 2024, 01:30 PM UTC

Update timeline

  1. resolved Sep 11, 2024, 08:55 AM UTC

    Between 14:45pm and 14:54pm our core network experienced an issue which caused some of our customers to experience difficulty accessing our portal and initiating phone calls. This was due to issues with the load balancers which are used to route traffic through our system. The issue was rectified automatically after a short period, however clearing the backlog of requests took a few minutes. Following this incident our team is implementing improvements to this part of our infrastructure to better handle similar network circumstances in future.