Nebula experienced a minor incident on September 11, 2024 affecting Dashboard, lasting 59m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 11, 2024, 12:51 PM UTC
Our engineering team is currently investigating reports of inability to log in to online portals for a small number of customers. We are working hard to identify the issue and will provide updates as they become available.
- identified Sep 11, 2024, 01:01 PM UTC
Our engineers continue to work towards resolution of the issue causing inability to log in for a small number of customers. We will continue to provide updates as they become available and apologise for the inconvenience
- monitoring Sep 11, 2024, 01:32 PM UTC
This issue is now resolved and we are currently monitoring the situation, and will post a further update as a final confirmation.
- resolved Sep 11, 2024, 01:51 PM UTC
Following a successful monitoring period we can confirm resolution and closure of this issue.
- postmortem Sep 13, 2024, 02:07 PM UTC
At 13:53 some partners experienced difficulty accessing the online portal for a period of around 15 minutes. This did not affect any voice or telephony functions. The issue was caused by the rolling of out an critical security update which, because it did not affect voice services, was done during the day as per the standard release process. Following the incident we are reviewing our release build process so that similar updates in future will be significantly faster to roll out and therefore minimise the impact felt.