Nebula experienced a minor incident on September 23, 2024 affecting Core Network and Mobile Applications and 1 more component, lasting 6h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Core NetworkMobile ApplicationsDesktop Applications
Update timeline
- investigating Sep 23, 2024, 09:59 AM UTC
Our engineering team is currently investigating reports of loss of audio and delays on inbound calling, for a small number of customers. We are working hard to identify the issue and will provide updates as they become available
- monitoring Sep 23, 2024, 10:20 AM UTC
This issue is now resolved and we are currently monitoring the situation, and will post a further update as a final confirmation.
- resolved Sep 23, 2024, 04:10 PM UTC
Following a successful monitoring period we can confirm resolution and closure of this issue