Nebula incident
December 2024: Nebula incident on Desktop Applications
Nebula experienced a notice incident on December 3, 2024 affecting Desktop Applications, lasting 2d 16h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2024, 05:59 PM UTC
We are currently receiving a small number of calls concerning phones in a hunt group continuing to ring after the call is answered. We are currently investigating the issue and will issue an update as soon as possible.
- identified Dec 04, 2024, 12:27 PM UTC
Our engineers have found the root cause of the issue and are currently testing a patch to fix it. This will be rolled out in off-peak hours.
- monitoring Dec 05, 2024, 12:49 PM UTC
A fix was implemented out of hours yesterday and initial testing seems to indicate this issue has been resolved. We will continue monitoring and update further in due course.
- resolved Dec 06, 2024, 10:04 AM UTC
This incident has been resolved.