Nebula incident

CallSwitchOne and PulseHD iOS Apps - Issues Receiving Calls

Major Resolved View vendor source →

Nebula experienced a major incident on December 10, 2024 affecting Mobile Applications, lasting 18h 44m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2024, 02:00 PM UTC
Resolved
Dec 11, 2024, 08:45 AM UTC
Duration
18h 44m
Detected by Pingoru
Dec 10, 2024, 02:00 PM UTC

Affected components

Mobile Applications

Update timeline

  1. identified Dec 10, 2024, 02:00 PM UTC

    This morning our engineers begun to investigate reports of calls not reaching users running our CallSwitch One and PulseHD apps mobile apps on iOS. We have identified the issue and are working to resolve with urgency, and will provide an update within the next 4 hours.

  2. monitoring Dec 10, 2024, 03:42 PM UTC

    Our engineers have implemented a fix and we're seeing calls receiving successfully on iOS devices, for both CallSwitchOne and PulseHD apps. We're continuing to monitor the situation and will close this incident as resolved in due course.

  3. resolved Dec 11, 2024, 08:45 AM UTC

    After a successful monitoring period this incident is now resolved.