Natlink experienced a critical incident on July 31, 2025 affecting Webshop, lasting 7h 34m. The incident has been resolved; the full update timeline is below.
Affected components
Webshop
Update timeline
- investigating Jul 31, 2025, 02:09 PM UTC
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
- investigating Jul 31, 2025, 04:22 PM UTC
We're currently experiencing issues with our webshop, making it impossible to purchase physical products at this time. We apologize for the inconvenience and are working to resolve this as quickly as possible.
- resolved Jul 31, 2025, 09:43 PM UTC
This incident has been resolved.