Natlink experienced a critical incident on August 1, 2025 affecting Webshop, lasting 6h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Webshop
Update timeline
- investigating Aug 01, 2025, 06:28 AM UTC
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
- identified Aug 01, 2025, 06:34 AM UTC
We're currently experiencing issues with our webshop, making it impossible to purchase physical products at this time. We apologize for the inconvenience and are working to resolve this as quickly as possible.
- monitoring Aug 01, 2025, 11:03 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 01, 2025, 12:35 PM UTC
This incident has been resolved.