Natlink experienced a minor incident on August 5, 2025 affecting Device commanding, lasting 5h 42m. The incident has been resolved; the full update timeline is below.
Affected components
Device commanding
Update timeline
- investigating Aug 05, 2025, 07:52 AM UTC
We are currently investigating an issue where users are unable to play previously recorded sound clips within the Tracker app. When attempting to open or play a recorded audio clip, playback fails and an error message appears. Our engineering team is looking into the root cause. Impact — Affected users may be unable to access or listen to sound clips recorded in the application.
- monitoring Aug 05, 2025, 11:29 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Aug 05, 2025, 01:34 PM UTC
This incident has been resolved.