Natlink experienced a minor incident on September 1, 2025 affecting Tracking Service and Network Operators and 1 more component, lasting 3h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 01, 2025, 09:36 AM UTC
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
- investigating Sep 01, 2025, 09:52 AM UTC
Network operator issue affecting Luna and bark devices. Devices might experience cutouts on location data and have trouble receiving commands. Our team is actively investigating the issue.
- monitoring Sep 01, 2025, 10:23 AM UTC
Operator has issued a fix and systems are recovering. Our team is monitoring the issue.
- resolved Sep 01, 2025, 12:43 PM UTC
Issue has been resolved.