Natlink experienced a minor incident on September 2, 2025 affecting Tracking Service and Safety Monitoring and 1 more component, lasting 6h 6m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 02, 2025, 06:16 AM UTC
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
- investigating Sep 02, 2025, 06:27 AM UTC
The issue has been identified.
- identified Sep 02, 2025, 06:29 AM UTC
We’re seeing intermittent mobile data connectivity on a subset of Luna devices that have updated to the latest firmware. This may cause delayed or missing live location updates in the Tracker app and unreliable location sharing. We have limited new firmware downloads to reduce further impact while we work with the fix.
- monitoring Sep 02, 2025, 07:04 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Sep 02, 2025, 12:23 PM UTC
This incident has been resolved.