Natlink experienced a major incident on September 6, 2025 affecting Tracking Service and Device commanding, lasting 5h 11m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 06, 2025, 06:30 AM UTC
We're currently investigating a potential issue affecting some Luna users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
- identified Sep 06, 2025, 07:14 AM UTC
We’ve identified the issue and are currently implementing a fix.
- monitoring Sep 06, 2025, 08:52 AM UTC
We have implemented a fix and are currently monitoring the results.
- identified Sep 06, 2025, 09:10 AM UTC
The issue has reoccurred. Our team is investigating and will provide updates as soon as possible.
- monitoring Sep 06, 2025, 09:33 AM UTC
We have implemented a fix and are currently monitoring the results.
- resolved Sep 06, 2025, 11:42 AM UTC
The incident has been resolved.