Natlink incident

Service Disruption Detected

Major Resolved View vendor source →

Natlink experienced a major incident on September 7, 2025 affecting Tracking Service and Device commanding, lasting 2h 56m. The incident has been resolved; the full update timeline is below.

Started
Sep 07, 2025, 06:09 AM UTC
Resolved
Sep 07, 2025, 09:05 AM UTC
Duration
2h 56m
Detected by Pingoru
Sep 07, 2025, 06:09 AM UTC

Affected components

Tracking ServiceDevice commanding

Update timeline

  1. investigating Sep 07, 2025, 06:09 AM UTC

    We're currently investigating a potential issue affecting some Luna users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.

  2. identified Sep 07, 2025, 06:28 AM UTC

    The issue has been identified, and we are currently implementing a fix.

  3. monitoring Sep 07, 2025, 06:36 AM UTC

    A fix has been implemented and we are monitoring the results.

  4. monitoring Sep 07, 2025, 07:31 AM UTC

    We are continuing to monitor for any further issues.

  5. resolved Sep 07, 2025, 09:05 AM UTC

    This incident has been resolved.