Natlink experienced a major incident on September 22, 2025 affecting Network Operators, lasting 1d 20h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 22, 2025, 12:14 PM UTC
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
- identified Sep 22, 2025, 12:27 PM UTC
3rd party operator issue affecting location updates, this issue might affect Artemis, Luna, R10-series and G-series devices. We're working together with the operator to solve this issue as fast as possible. Sorry for the inconvenience.
- identified Sep 22, 2025, 12:44 PM UTC
3rd party operator has identified the issue and they are working on implementing a fix.
- monitoring Sep 23, 2025, 07:20 AM UTC
Operator has issued a fix and we are monitoring the results. Sorry for the inconvenience.
- resolved Sep 24, 2025, 08:39 AM UTC
Issue has been resolved.