Natlink experienced a minor incident on September 8, 2026 affecting WeHunt Mobile, lasting 39m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 08, 2026, 06:07 PM UTC
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
- investigating Sep 08, 2026, 06:15 PM UTC
We are aware that some users are currently seeing a "GPS Max" label on their devices in the app, even when their existing subscription already covers their devices, and are unable to open device details as a result. This does not affect your actual subscription or device tracking, your devices continue to update and report location normally, and this can be verified in the Map view.
- identified Sep 08, 2026, 06:25 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Sep 08, 2026, 06:37 PM UTC
The fix has been applied and confirmed working. Devices covered by an active subscription are now displayed correctly again in the app. If you were affected, please restart the app to see the change. We will continue monitoring before closing this incident.
- resolved Sep 08, 2026, 06:47 PM UTC
This incident is now resolved. A configuration issue caused some devices to be displayed incorrectly in the app, showing them as requiring an upgrade when the customer's existing subscription already covered them. Based on the reports we received, the issue started at around 14:30 UCT. The fix has been applied on our side and no app update is needed. Device tracking and positioning were not affected at any point. If you still see anything unexpected in your device list after restarting the app, please contact our support team via https://support.wehuntapp.com.