Natlink experienced a minor incident on September 12, 2026 affecting Tracking Service, lasting 2h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Sep 12, 2026, 06:28 AM UTC
We're currently investigating a potential issue affecting some users. You may experience delays or errors when accessing our service. Our engineering team is actively working to identify the cause. We will provide an update as soon as more information becomes available.
- investigating Sep 12, 2026, 06:51 AM UTC
Location updates from Tracker Artemis devices are arriving in the app with a delay. We are investigating and will post an update as soon as we know more.
- identified Sep 12, 2026, 07:01 AM UTC
We have identified the cause of the delayed location updates and a fix is being applied. Artemis, Luna and Bark devices are affected.
- monitoring Sep 12, 2026, 07:03 AM UTC
A fix has been applied and location updates from Tracker Artemis, Luna and Bark devices are arriving normally again. We are monitoring to confirm the issue is fully resolved.
- resolved Sep 12, 2026, 08:35 AM UTC
Location updates from Tracker Artemis, Luna and Bark devices are working normally again.