Nanonets incident

Degraded async file processing for few users on https://eu-open.nanonets.com

Minor Resolved View vendor source →

Nanonets experienced a minor incident on June 2, 2025 affecting API, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 02, 2025, 03:17 PM UTC
Resolved
Jun 02, 2025, 04:59 PM UTC
Duration
1h 41m
Detected by Pingoru
Jun 02, 2025, 03:17 PM UTC

Affected components

API

Update timeline

  1. identified Jun 02, 2025, 03:17 PM UTC

    Between 1 PM and 7 PM IST on June 2nd, very few users in our EU-Open region (https://eu-open.nanonets.com) experienced delayed file processing via the Async Prediction API due to a critical infrastructure issue that caused a backlog. This issue was limited to the EU-Open region, with all other regions operating normally. We have identified and resolved the root cause, scaled up the system, and are working to clear the backlog as quickly as possible.

  2. resolved Jun 02, 2025, 04:59 PM UTC

    This incident has been resolved.