Nanonets incident

Instant learning models in US region experienced delays in file processing.

Notice Resolved View vendor source →

Nanonets experienced a notice incident on January 7, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2025, 02:36 PM UTC
Resolved
Jan 03, 2025, 12:00 AM UTC
Duration
—
Detected by Pingoru
Jan 07, 2025, 02:36 PM UTC

Update timeline

  1. resolved Jan 07, 2025, 02:36 PM UTC

    Root Cause: One of our internal systems, responsible for handling a critical component of our processing pipeline experienced an unexpected failure. This created back-pressure on our upstream systems, resulting in delays and partial failures in file processing. Resolution: The issue was addressed by restoring the affected instance. Moving forward, we will have strong fallback mechanisms to address this. Timeline - Jan 3rd 05:30 AM IST to 6:25 AM IST