Nanonets experienced a critical incident on January 8, 2025 affecting API and Web App and 1 more component, lasting 5h 5m. The incident has been resolved; the full update timeline is below.
Affected components
APIWeb AppWebsite
Update timeline
- investigating Jan 08, 2025, 05:30 AM UTC
We are currently investigating this issue.
- monitoring Jan 08, 2025, 06:13 AM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jan 08, 2025, 06:13 AM UTC
Root Cause: Our primary databases experienced an unexpected outage during a planned update aimed at improving service performance. Resolution: The databases have been fully restored and are functioning normally. To ensure a smoother process in the future, we will schedule similar updates with advance notice and enhanced safeguards, including comprehensive backups.
- resolved Jan 08, 2025, 10:35 AM UTC
This incident has been resolved.