Nanonets incident

Table extraction errors for instant learning models

Major Resolved View vendor source →

Nanonets experienced a major incident on January 22, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jan 22, 2025, 07:00 AM UTC
Resolved
Jan 22, 2025, 07:00 AM UTC
Duration
—
Detected by Pingoru
Jan 22, 2025, 07:00 AM UTC

Update timeline

  1. resolved Jan 22, 2025, 11:21 AM UTC

    We're experiencing errors with table-data extraction one instant learning models

  2. postmortem Jan 22, 2025, 11:24 AM UTC

    **Incident Summary:** On January 22, 2025, between 10:30 AM IST and 12:30 PM IST, users encountered failures in extracting table data from files uploaded to the Instant Learning Models. All other APIs and services remained fully operational during this period. **Resolution:** This issue specifically affected documents uploaded to the Instant Learning Models within the stated timeframe. Our engineering team promptly identified the root cause and implemented a resolution, fully restoring the service's functionality. The platform is now operating normally. We sincerely apologize for the inconvenience caused by this incident and regret the disruption it may have caused to our users. Ensuring the high availability, reliability and performance of our services remains our highest priority.