Nanonets incident

Delayed File Processing For async Models and Data actions/approval run issues for sync models

Critical Resolved View vendor source →

Nanonets experienced a critical incident on February 6, 2025, lasting —. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2025, 11:30 AM UTC
Resolved
Feb 06, 2025, 11:30 AM UTC
Duration
—
Detected by Pingoru
Feb 06, 2025, 11:30 AM UTC

Update timeline

  1. resolved Feb 07, 2025, 05:59 AM UTC

    On 6th-Feb-2025, multi-page files uploaded through the Async API experienced delayed processing due to an issue at our end. This occurred between 5:07 PM IST and 6:20 PM IST, affecting app.nanonets.com , eu.nanonets.com, eu-open.nanonets.com During this period, file processing delays may have led to increased response times. Data actions and approval flow didn’t run for file uploaded on sync mode Resolution: The issue was identified and resolved, ensuring that all new file uploads are now processing correctly. Additionally, all impacted files uploaded during the affected window have been successfully processed. To prevent such occurrences in the future, we are implementing stronger regression checks before releases and reinforcing our monitoring systems. We sincerely apologize for the inconvenience caused and appreciate your patience and understanding.