Nanonets incident

Post-Processing Service Degradation and Export Failures on app.nanonets.com

Minor Resolved View vendor source →

Nanonets experienced a minor incident on May 7, 2025 affecting API, lasting —. The incident has been resolved; the full update timeline is below.

Started
May 07, 2025, 02:38 PM UTC
Resolved
May 07, 2025, 02:38 PM UTC
Duration
—
Detected by Pingoru
May 07, 2025, 02:38 PM UTC

Affected components

API

Update timeline

  1. resolved May 07, 2025, 02:38 PM UTC

    On May 7th 2025, between 13:05 PM UTC and 14:15 PM UTC, we experienced temporary failures in our post-processing (PP) service, leading to some export failures. The root cause was a sudden spike in traffic that overwhelmed the PP service, exposing a bottleneck that choked request handling. This has since been identified and addressed with a patch to improve traffic resilience. We regret the disruption caused and apologize for the inconvenience.