names.co.uk experienced a notice incident on July 7, 2022, lasting 1d 2h. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jul 07, 2022, 02:33 PM UTC
We are currently experiencing a problem receiving some customer calls into our telephone system. We've got our engineers looking into this as a priority, and we're really sorry if you're having trouble getting through to us. We have a team standing by ready to respond to any support tickets that come in, so we recommend for any urgent enquiries you create a ticket through your Online Control Panel and we'll get back to you as soon as we can.
- investigating Jul 08, 2022, 12:12 PM UTC
We are currently experiencing an unexpected outage of our phone system due to errors with supplier maintenance. Unfortunately, this means we cannot handle any incoming or outgoing phone calls. Our teams are standing by ready to provide support by ticket. You can create a ticket through your Online Control Panel, and we will be in touch as soon as possible. If you are unsure how to create a ticket, you can find instructions here - https://www.names.co.uk/support/articles/how-to-open-a-support-enquiry/ We are working with our supplier to get this resolved as soon as possible. We appreciate your patience and are sorry for any inconvenience this may cause.
- resolved Jul 08, 2022, 05:13 PM UTC
The issues with our phone lines have now been resolved. We apologise for any inconvenience caused and thank you for your patience.