names.co.uk incident

No incoming calls to our Contact Centre

Critical Resolved View vendor source →

names.co.uk experienced a critical incident on November 6, 2023 affecting Phone System, lasting 1h 32m. The incident has been resolved; the full update timeline is below.

Started
Nov 06, 2023, 11:01 AM UTC
Resolved
Nov 06, 2023, 12:34 PM UTC
Duration
1h 32m
Detected by Pingoru
Nov 06, 2023, 11:01 AM UTC

Affected components

Phone System

Update timeline

  1. investigating Nov 06, 2023, 11:01 AM UTC

    We are currently unable to receive incoming telephone calls to our Contact Centre. This has been reported to our telephone provider and is being investigated as a priority. For any urgent enquiries, please create a support enquiry through your Online Control Panel - our team is standing by ready to assist. We will update this message once service has been restored.

  2. resolved Nov 06, 2023, 12:34 PM UTC

    This incident has been resolved.