names.co.uk incident

Online Control Panel and File Manager, plus password changes.

Major Resolved View vendor source →

names.co.uk experienced a major incident on February 6, 2024 affecting Control Panel, lasting 1h 33m. The incident has been resolved; the full update timeline is below.

Started
Feb 06, 2024, 04:09 PM UTC
Resolved
Feb 06, 2024, 05:42 PM UTC
Duration
1h 33m
Detected by Pingoru
Feb 06, 2024, 04:09 PM UTC

Affected components

Control Panel

Update timeline

  1. investigating Feb 06, 2024, 04:09 PM UTC

    Some customers may be experiencing problems accessing the File Manager within their Online Control Panel, as well as the Webmail 1-Click Login links. Additionally, there may be a delay in password changes taking effect. We are looking into this as a priority and apologise for any inconvenience it may be causing.

  2. resolved Feb 06, 2024, 05:42 PM UTC

    This incident has been resolved.