names.co.uk experienced a critical incident on September 4, 2024 affecting Phone System, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Phone System
Update timeline
- investigating Sep 04, 2024, 03:20 PM UTC
We are currently unable to receive telephone calls into our customer Contact Centre. If you need to contact us urgently, please create a ticket through your Online Control Panel, and our team is standing by to assist. The problem has been raised with our telephone provider as an urgency and we will update as soon as we have any progress to report. We apologise for any inconvenience.
- resolved Sep 04, 2024, 03:54 PM UTC
We're pleased to report that our phone lines are now back up and we're looking forward to talking to you once more.