names.co.uk incident

Problem with telephone lines

Critical Resolved View vendor source →

names.co.uk experienced a critical incident on December 11, 2024 affecting Phone System, lasting 1h 41m. The incident has been resolved; the full update timeline is below.

Started
Dec 11, 2024, 01:36 PM UTC
Resolved
Dec 11, 2024, 03:18 PM UTC
Duration
1h 41m
Detected by Pingoru
Dec 11, 2024, 01:36 PM UTC

Affected components

Phone System

Update timeline

  1. investigating Dec 11, 2024, 01:36 PM UTC

    Apologies if you're trying to contact us. We're currently experiencing a problem with our phone lines. Engineers are on the case but, in the meantime, please submit any urgent enquiries through your Online Control Panel, and we'll get back to you as quickly as we can.

  2. resolved Dec 11, 2024, 03:18 PM UTC

    The problem with our telephone lines has now been resolved and we're looking forward to speaking to you once more. Thank you for your patience whilst we worked to resolve this.