MyTime Outage History

The issue affecting the MyTime Scheduler has been identified and mitigated. The instability was caused by a database issue, which has now been resolved, and service performance has returned to normal. We are currently monitoring the system to ensure continued stability. Thank you for your patience while we worked to resolve this issue.

Overnight membership charges for merchants using the TSYS / Cloud9 gateway failed because of a Cloud9 outage at 3 AM PT / 6 AM ET. All memberships will be retried and processed, and the service has been restored. MyTime is monitoring the situation and will ensure all charges are successfully run. No action is required, and we apologize for the inconvenience.

All uncharged memberships from May 19, 2026 have now been charged and the Cloud9 payment gateway service is operating within normal parameters.

Service Update – October 20, 2025 Earlier today, an Amazon Web Services (AWS) outage caused widespread disruptions across many apps and websites, including ours. The issue originated in AWS’s US East region and began around 3 a.m. ET. AWS has since resolved the problem, and most systems are now back online. You may still see brief delays as everything fully recovers. This outage was due to a technical issue on AWS’s end — not a cyberattack — and no data was lost. We’ll continue monitoring performance to ensure full stability. Some processes such as membership charges may be delayed, but will run as soon as possible. Thank you for your patience while things return to normal.

Apple Pay and Google Pay services have been fully restored. • Web users: Please refresh your browser. • Mobile app users: Please close and reopen the MyTime app. Our team is actively monitoring to ensure continued stability.