MyTime incident

Membership charge delay for TSYS / Cloud9 merchants on 5/19/26

Minor Resolved View vendor source →

MyTime experienced a minor incident on May 19, 2026 affecting Website, lasting 11h 8m. The incident has been resolved; the full update timeline is below.

Started
May 19, 2026, 11:01 PM UTC
Resolved
May 20, 2026, 10:10 AM UTC
Duration
11h 8m
Detected by Pingoru
May 19, 2026, 11:01 PM UTC

Affected components

Website

Update timeline

  1. monitoring May 19, 2026, 11:01 PM UTC

    Overnight membership charges for merchants using the TSYS / Cloud9 gateway failed because of a Cloud9 outage at 3 AM PT / 6 AM ET. All memberships will be retried and processed, and the service has been restored. MyTime is monitoring the situation and will ensure all charges are successfully run. No action is required, and we apologize for the inconvenience.

  2. monitoring May 20, 2026, 10:10 AM UTC

    All uncharged memberships from May 19, 2026 have now been charged and the Cloud9 payment gateway service is operating within normal parameters.

  3. resolved May 20, 2026, 10:10 AM UTC

    This incident has been resolved.