MyTime Outage History
MyTime is up right nowPingoru has recorded 49 incidents for MyTime: 3 in the last 12 months and 1 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 1 | 11 of 744 (1%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 1 | 1 of 744 (0%) |
| August 2026 | 0 | 0 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 510 (0%) |
Incidents, newest first
Minor July 29, 2026 MyTime Scheduler Loading Delays 56m Website
Started Jul 29, 2026, 03:01 PM UTC· resolved Jul 29, 2026, 03:57 PM UTC
- investigating Jul 29, 2026, 03:01 PM UTC
We are currently investigating an issue affecting the MyTime Scheduler, where some users may experience unusually long loading times or intermittent access delays. Our engineering team is actively working to identify the root cause and will provide an update as soon as more information becomes available. Thank you for your patience.
- monitoring Jul 29, 2026, 03:19 PM UTC
The issue affecting the MyTime Scheduler has been identified and mitigated. The instability was caused by a database issue, which has now been resolved, and service performance has returned to normal. We are currently monitoring the system to ensure continued stability. Thank you for your patience while we worked to resolve this issue.
- resolved Jul 29, 2026, 03:57 PM UTC
The issue affecting the MyTime Scheduler has been fully resolved. The root cause was identified as a database instability, and preventive measures have been implemented. Service remained stable throughout the monitoring period, and all systems are operating normally. We appreciate your patience and apologize for any inconvenience this may have caused.
Minor May 19, 2026 Membership charge delay for TSYS / Cloud9 merchants on 5/19/26 11h 8m Website
Started May 19, 2026, 11:01 PM UTC· resolved May 20, 2026, 10:10 AM UTC
- monitoring May 19, 2026, 11:01 PM UTC
Overnight membership charges for merchants using the TSYS / Cloud9 gateway failed because of a Cloud9 outage at 3 AM PT / 6 AM ET. All memberships will be retried and processed, and the service has been restored. MyTime is monitoring the situation and will ensure all charges are successfully run. No action is required, and we apologize for the inconvenience.
- monitoring May 20, 2026, 10:10 AM UTC
All uncharged memberships from May 19, 2026 have now been charged and the Cloud9 payment gateway service is operating within normal parameters.
- resolved May 20, 2026, 10:10 AM UTC
This incident has been resolved.
Minor October 23, 2025 TSYS Latency and Transaction Timeout Issues 1h 17m Website, iPhone App, Android App
Started Oct 23, 2025, 04:33 PM UTC· resolved Oct 23, 2025, 05:51 PM UTC
- investigating Oct 23, 2025, 04:33 PM UTC
We are currently investigating reports of high latency from our payment processor, TSYS, which may result in transactions timing out. In some cases, a card authorization may occur without the transaction finalizing. If a payment does not appear within the MyTime ticket, the payment was not captured and will need to be attempted again. Please note that if you retry the payment, there may be multiple authorizations on the client’s card statement; however, only the payment that records to the MyTime ticket will finalize once settlement is complete. In the meantime, you can process payments using one of the following methods: • Accept payment using cash, or • If you have the client's card saved, you can retry the payment at a later time, or • Manually key-in the card • In a PCI-approved manner, securely record the card number and key in the transaction at a later time once processing has stabilized. We are actively monitoring the situation and will post updates as more information becomes available.
- investigating Oct 23, 2025, 04:57 PM UTC
We are continuing to work with TSYS to resolve the issue. **If a payment does not appear within the MyTime ticket, the payment was not captured and will need to be attempted again.** Please note that if you retry the payment, there may be multiple authorizations on the client’s card statement; however, only the payment that records to the MyTime ticket will finalize. In the meantime, you can process payments using one of the following methods: • Accept payment using cash, or • If you have the client's card saved, you can retry the payment at a later time, or • Manually key-in the card • In a PCI-approved manner, securely record the card number and key in the transaction at a later time once processing has stabilized.
- identified Oct 23, 2025, 05:33 PM UTC
TSYS identified the issue and applied a fix about 15 minutes ago. System performance is improving and being monitored.
- resolved Oct 23, 2025, 05:51 PM UTC
This incident has been resolved.
Notice October 20, 2025 AWS Incident 11h 25m
Started Oct 20, 2025, 02:51 PM UTC· resolved Oct 21, 2025, 02:16 AM UTC
- monitoring Oct 20, 2025, 02:51 PM UTC
Service Update – October 20, 2025 Earlier today, an Amazon Web Services (AWS) outage caused widespread disruptions across many apps and websites, including ours. The issue originated in AWS’s US East region and began around 3 a.m. ET. AWS has since resolved the problem, and most systems are now back online. You may still see brief delays as everything fully recovers. This outage was due to a technical issue on AWS’s end — not a cyberattack — and no data was lost. We’ll continue monitoring performance to ensure full stability. Some processes such as membership charges may be delayed, but will run as soon as possible. Thank you for your patience while things return to normal.
- resolved Oct 21, 2025, 02:16 AM UTC
This incident has been resolved.
Minor September 10, 2025 Apple Pay and Google Pay Outage 3h 31m Website, iPhone App, Android App
Started Sep 10, 2025, 07:38 PM UTC· resolved Sep 10, 2025, 11:09 PM UTC
- investigating Sep 10, 2025, 07:38 PM UTC
We are currently experiencing an outage with Apple Pay and Google Pay on Ingenico terminals. Clients can still complete transactions by: •Tapping with a physical card •Inserting a chip card •Keying in card details We are actively working with Cloud9 to restore Apple Pay and Google Pay functionality and will provide updates as soon as service is restored.
- identified Sep 10, 2025, 08:02 PM UTC
The issue has been identified and a fix is being implemented.
- identified Sep 10, 2025, 08:27 PM UTC
A fix has been deployed, and Apple Pay and Google Pay functionality will be restored shortly.
- monitoring Sep 10, 2025, 09:49 PM UTC
Apple Pay and Google Pay services have been fully restored. • Web users: Please refresh your browser. • Mobile app users: Please close and reopen the MyTime app. Our team is actively monitoring to ensure continued stability.
- resolved Sep 10, 2025, 11:09 PM UTC
The incident is now resolved. Users still encountering problems must refresh their browser to load the latest updates.