MyParcel incident

We are experiencing problems with our backoffice

Minor Resolved View vendor source →

MyParcel experienced a minor incident on July 13, 2021 affecting MyParcel NL and SendMyParcel and 1 more component, lasting 3h 15m. The incident has been resolved; the full update timeline is below.

Started
Jul 13, 2021, 12:20 PM UTC
Resolved
Jul 13, 2021, 03:35 PM UTC
Duration
3h 15m
Detected by Pingoru
Jul 13, 2021, 12:20 PM UTC

Affected components

MyParcel NLSendMyParcelBackoffice

Update timeline

  1. investigating Jul 13, 2021, 12:20 PM UTC

    We are currently investigating this issue.

  2. investigating Jul 13, 2021, 12:20 PM UTC

    We are continuing to investigate this issue.

  3. identified Jul 13, 2021, 12:26 PM UTC

    Issues is identified at our hosting provider.

  4. monitoring Jul 13, 2021, 12:30 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. monitoring Jul 13, 2021, 12:30 PM UTC

    We are continuing to monitor for any further issues.

  6. resolved Jul 13, 2021, 03:35 PM UTC

    This incident has been resolved.