MyParcel incident

Issues with login system

Critical Resolved View vendor source →

MyParcel experienced a critical incident on June 21, 2022 affecting Backoffice, lasting 3h 41m. The incident has been resolved; the full update timeline is below.

Started
Jun 21, 2022, 07:04 AM UTC
Resolved
Jun 21, 2022, 10:45 AM UTC
Duration
3h 41m
Detected by Pingoru
Jun 21, 2022, 07:04 AM UTC

Affected components

Backoffice

Update timeline

  1. investigating Jun 21, 2022, 07:04 AM UTC

    We are currently investigating this issue.

  2. investigating Jun 21, 2022, 07:08 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jun 21, 2022, 07:17 AM UTC

    A fix had been implemented (at cloudflare) and we are monitoring the results

  4. resolved Jun 21, 2022, 10:45 AM UTC

    This incident has been resolved.