MyParcel incident

We are experiencing problems with our API

Major Resolved View vendor source →

MyParcel experienced a major incident on August 29, 2022 affecting Shipments and Delivery options and 1 more component, lasting 6h 2m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2022, 10:58 AM UTC
Resolved
Aug 29, 2022, 05:00 PM UTC
Duration
6h 2m
Detected by Pingoru
Aug 29, 2022, 10:58 AM UTC

Affected components

ShipmentsDelivery optionsEmail servicesWebhooksBackoffice

Update timeline

  1. investigating Aug 29, 2022, 10:58 AM UTC

    We are currently investigating this issue.

  2. investigating Aug 29, 2022, 02:28 PM UTC

    We are continuing to work hard on this issue and will provide an ETA as soon as we can.

  3. investigating Aug 29, 2022, 02:41 PM UTC

    A fix is implemented and we are currently monitoring the results

  4. investigating Aug 29, 2022, 03:15 PM UTC

    Performance is back to normal. We are continuing monitoring the results

  5. resolved Aug 29, 2022, 05:00 PM UTC

    This incident has been resolved.