MyParcel incident

We are experiencing problems with our API

Critical Resolved View vendor source →

MyParcel experienced a critical incident on June 10, 2021 affecting Shipments and Delivery options and 1 more component, lasting 10h 3m. The incident has been resolved; the full update timeline is below.

Started
Jun 10, 2021, 08:40 PM UTC
Resolved
Jun 11, 2021, 06:43 AM UTC
Duration
10h 3m
Detected by Pingoru
Jun 10, 2021, 08:40 PM UTC

Affected components

ShipmentsDelivery optionsEmail servicesWebhooksBackoffice

Update timeline

  1. investigating Jun 10, 2021, 08:40 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 10, 2021, 08:41 PM UTC

    We are continuing to investigate this issue.

  3. investigating Jun 10, 2021, 09:09 PM UTC

    The issue has been identified. Our hosting provider has acknowledged route cause and is working on a fix for this issue.

  4. investigating Jun 10, 2021, 10:47 PM UTC

    AWS is continuing to work on resolving this issue: https://status.aws.amazon.com/#EU_block

  5. monitoring Jun 11, 2021, 12:03 AM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Jun 11, 2021, 06:43 AM UTC

    This incident has been resolved.