MyParcel incident

Bol. functionality issues

Major Resolved View vendor source →

MyParcel experienced a major incident on October 24, 2024 affecting Shipments and Backoffice, lasting 5h 59m. The incident has been resolved; the full update timeline is below.

Started
Oct 24, 2024, 09:12 AM UTC
Resolved
Oct 24, 2024, 03:12 PM UTC
Duration
5h 59m
Detected by Pingoru
Oct 24, 2024, 09:12 AM UTC

Affected components

ShipmentsBackoffice

Update timeline

  1. identified Oct 24, 2024, 09:12 AM UTC

    The issue has been identified and a fix is being implemented.

  2. identified Oct 24, 2024, 11:05 AM UTC

    We are contacting the supplier.

  3. identified Oct 24, 2024, 12:57 PM UTC

    Still investigating.

  4. identified Oct 24, 2024, 02:36 PM UTC

    Issue identified, implementing a fix.

  5. resolved Oct 24, 2024, 03:12 PM UTC

    This incident has been resolved.